About MCD

Muskegon Central Dispatch 9-1-1 proudly serves approximately 172,000 people of Muskegon County.  We coordinate emergency response among 15 Fire Agencies, 11 Police Agencies, and 2 Ambulance Services. 

Muskegon Central Dispatch 9-1-1 employs over 30 people.  Staff includes Administrative personnel, Information Systems personnel, Dispatch Supervisors, and Telecommunicators.  We have full time personnel, as well as several part-time personnel used to supplement the operation.  The center is staffed 24/7 with anywhere between 3 and 6 Telecommunicators, and a Supervisor.  Staffing levels are based primarily on call volumes throughout the day.  Staff are trained on 4 primary positions including Police Radio, Fire Radio, LEIN (Law Enforcement Information Network) processing, and call taking.